Return & refund policy

Use this page to explain how returns, exchanges, and refunds work for your store. The following is placeholder content so the footer link and layout are ready; replace it with your real policy.

Eligibility: define which products can be returned (for example, unopened items within 7 or 14 days) and any exclusions for hygiene-sensitive goods.

How to start a return: describe whether customers email support, use a portal, or message on WhatsApp—match whatever workflow you operate.

Refunds: state processing times and whether refunds go to the original payment method.

Damaged or wrong items: explain how you handle replacements and who covers return shipping.